Coming soon · Partnership in development
North American Auto Care
Parts research · Customer support · Adjudication
Let’s build your perfect employee.
AI Workers for F&I Administrators
Purpose-built for F&I operations. Trained on your best people, processes, and policies.
Backed by
- Y Combinator
Meet the new AI team
Provides immediate clarity on coverage and claim follow-ups while recording comprehensive notes in your claims administration system. Also initiates new service requests, recalls, and claim cancellations.
Built for warranty. Trained on nuance.
Built to deliver
Faster Time to Resolution
Help move work forward with timely answers, structured information, and follow-ups across your service workflows.
Clearer Coverage Explanations
Make complex terms easier to understand with explanations grounded in your contracts and policies.
Better Experiences, 24/7
Give customers and partners a helpful first point of contact, with clear handoffs when your team is needed.
Stronger Retention and Attachment
Support retention and attachment rates by helping customers understand plan value and explore the right options.
Customer Impact
Customer Success Story
Elevate Homescriptions Achieved 4.6/5 CSAT After Hours - Without Scaling Headcount
After-hours support is one of the most operationally challenging aspects of running a home warranty business. Customers often call in urgent, emotional, and seeking clarity—yet traditional answering services are limited to basic message-taking. This case study outlines how Elevate Homescriptions, a leading home warranty provider, partnered with zudo.work to deploy Alex, an AI-powered agent purpose-built for warranty operations—and why they're now exploring expanding Alex into business-hours coverage as well.
Read more
Customer Success Story
Home Guard Home Warranty: From Message-Taking to Real Resolution
How HGHW replaced an outsourced message-relay team with an AI agent that verifies coverage, opens real claims, and collects payment on peak-hour and after-hours calls.
Read more
Coming soon · Partnership in development
Leading Canadian Roadside Assistance Company
Working toward faster covered service requests, dispatch, and resolution.
Verified call
“I absolutely love interfacing with you. You're awesome.“
Verified call
“what a live like sounding AI. That's crazy.”
Verified call
”For AI, I would give you a 5/5, and even for a real person, which you sound like, I would give you a 5.”
KPI
What if 70% of your call center calls were automated
70% reduction
in escalated calls
4.7 / 5
Guaranteed CSAT score
Half-day faster
Time to resolution
0.3 seconds
Response time
24/7
Always-on customer support
Built in collaboration with your team
Your processes. Our best-in-class AI engineers. One team.
Work directly with our industry-leading forward-deployed engineers to understand your operation, define success, and build AI workers around your people, processes, and policies.
Understand your operation
Together, identify bottlenecks and the workflows worth improving.
Define success together
Agree on measurable KPIs, from resolution time to coverage accuracy and customer experience.
Build and validate
Test real-world scenarios with your team and refine against agreed acceptance criteria.
Launch and keep improving
Monitor performance and improve together as your operation evolves.
Test together. Launch with confidence.
Beyond the phone call
One AI team. Every conversation.
One connected operation.
Meet customers and partners on phone, email, or text—then keep the conversation, claim notes, and next steps organized in your administration system.
Phone
Conversations that move work forward
Requests, documents, and follow-ups
Text
Timely updates and quick answers
Your administration system
The right information, where your team already works.
- Conversation history and claim notes
- Coverage context and supporting details
- Next steps and team handoffs
From coverage questions to contractor follow-ups, your AI workers help move claims forward across channels—not just answer calls.
Your administration system. Our AI workers. One team.
We work collaboratively with your team and administration-system provider to connect Zudo to the tools you already use. Our approach is system-agnostic: we tailor the integration to your platform, workflows, and available access—keeping claim information and next steps where your team works.
No need to replace your administration system.
The end of IVR maze
Stop hiring temporary offshore workers or answering services that simply don’t get your business best practices. This isn’t a step-change; it’s future-proofing how you support your customers.
Traditional IVR
45 minute hold
Zudo AI
Instant resolution
Security & compliance tooling
Security is part of how we build.
Investing in security with Vanta.
Frequently asked questions
Deployments typically take a couple of months from kickoff to go-live. That said, we don't consider the work done until your AI workers are genuinely representing your brand well — so we iterate alongside you until you're fully satisfied.
