Backed by YCombinator

AI Customer Support for Warranty Administrators

Answer calls, share claim status, and follow up with customers instantly — reducing hold times without adding to your team's workload

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The end of IVR maze

Stop hiring temporary offshore workers or answering services that simply don’t get your business best practices. This isn’t a step-change; it’s future-proofing how you support your customers.

Traditional IVR

45 minute hold

Traditional IVR

Zudo AI

Instant resolution

Built for warranty. Trained on nuance.

Why we are different

0.

Accurate Coverage Answers

We understand coverage nuances, so callers get a clear, specific answer to their question — like whether that extra secondary fridge in the garage is covered — instead of a generic runaround.

1.

Accelerated Resolution

Agents optimized to cut hold times through automated, intelligent service pro follow-ups and instant claim status updates.

2.

Audit-Grade Telemetry

Claim note-taking never looked this good. Every customer interaction is backed by flawless, automated transcripts and structured call summaries for your team.

Elevate Image

Customer Success Story

Elevate Homescriptions Achieved 4.6/5 CSAT After Hours - Without Scaling Headcount

After-hours support is one of the most operationally challenging aspects of running a home warranty business. Customers often call in urgent, emotional, and seeking clarity—yet traditional answering services are limited to basic message-taking. This case study outlines how Elevate Homescriptions, a leading home warranty provider, partnered with zudo.work to deploy Alex, an AI-powered agent purpose-built for warranty operations—and why they're now exploring expanding Alex into business-hours coverage as well.

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Results

24/7

After-hours calls answered autonomously—at scale

4.6/5

Average CSAT score

99%

Faster response time

70%

Reduction in escalated calls

Customer testimonials

Verified call

“I absolutely love interfacing with you. You're awesome.“

Verified call

“what a live like sounding AI. That's crazy.”

Verified call

”For AI, I would give you a 5/5, and even for a real person, which you sound like, I would give you a 5.”

KPI

What if 70% of your call center calls were automated

70% reduction
in escalated calls
4.7 / 5
Guaranteed CSAT score
Half-day faster
Time to resolution
0.3 seconds
Response time
24/7
Always-on customer support

Frequently asked questions

Deployments typically take a couple of months from kickoff to go-live. That said, we don't consider the work done until your AI workers are genuinely representing your brand well — so we iterate alongside you until you're fully satisfied.

Background

AI customer support for modern warranty programs.

Built exclusively for Home, Auto, and OEM TPAs, and warranty obligors.

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